STORE INFORMATION

Our Address:

C A R T E R ' S   C O T T A G E 

255 E. Lincoln Hwy.

DeKalb, Illinois

60115

Store Hours:

Sunday 12-4

Monday & Tuesday- CLOSED

Wednesday 10-3

Thursday 10-3

Friday 10-3

Saturday 10-4

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

815-517-0479

or send us an email to:

cc@carterscottage.com

Thanks for submitting!

RETURNS

If for any reason, you are not satisfied with your online purchase, we will accept returns postmarked within 7 days of the date your order was received, for store credit only. All shipping charges are nonrefundable. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-Returnable Items:

  • Books

  • Jewelry

  • Pillows/Throws

  • Gift cards

  • Bath & Body items

  • Final sale/clearance items

  • Paint & Paint Accessories

We are a small business and we so appreciate you supporting us! Our return policy helps us run this small business to operate both efficiently and wisely. We hope you can understand that we cannot accept used items back. All items returned should be sent back in their original condition, in the original packaging and tags attached.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed within 1-3 business days of receiving the item. A gift card will be issued and an email will be sent containing the gift card and refunded store credit.

 

Late or missing refunds

If you haven’t received your credit via email, please check your junk mail. If you have done this and still have not received your credit, please contact us at cc@carterscottage.com

 

Broken and/or defective items

Our standard for quality is uncompromising. However, there are rare incidents when products break in shipping or make it through quality checks. If you happen to receive a damaged or defective item from us, don’t worry – we’ll take care of it quickly and hassle-free! Please contact us via email at cc@carterscottage.com. Include your receipt number, and the items you are inquiring about. 

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, please send us an email at cc@carterscottage.com.

 

Promo Codes

Promo codes are not valid on prior purchases. Expired promo codes will not be accepted.