C A R T E R ' S C O T T A G E
255 E. Lincoln Hwy.
Monday & Tuesday- CLOSED
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If for any reason, you are not satisfied with your online purchase, we will accept returns postmarked within 7 days of the date your order was received, for store credit only. All shipping charges are nonrefundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Bath & Body items
Final sale/clearance items
Paint & Paint Accessories
We are a small business and we so appreciate you supporting us! Our return policy helps us run this small business to operate both efficiently and wisely. We hope you can understand that we cannot accept used items back. All items returned should be sent back in their original condition, in the original packaging and tags attached.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 1-3 business days of receiving the item. A gift card will be issued and an email will be sent containing the gift card and refunded store credit.
Late or missing refunds
If you haven’t received your credit via email, please check your junk mail. If you have done this and still have not received your credit, please contact us at firstname.lastname@example.org
Broken and/or defective items
Our standard for quality is uncompromising. However, there are rare incidents when products break in shipping or make it through quality checks. If you happen to receive a damaged or defective item from us, don’t worry – we’ll take care of it quickly and hassle-free! Please contact us via email at email@example.com. Include your receipt number, and the items you are inquiring about.
We only replace items if they are defective or damaged. If you need to exchange for the same item, please send us an email at firstname.lastname@example.org.
Promo codes are not valid on prior purchases. Expired promo codes will not be accepted.